It simply means that if you take an hour break at 10:00am to walk to Starbucks, or are consistently late every morning, your manager is going to be concerned about your future success in the role. This, of course, does not mean that you can't take breaks, grab a coffee at Starbucks down the street, or go to the restroom. In a sales role, it's important to work when your clients are working, and when your clients are small business owners anywhere in the US or Canada, it does behoove you to be available during our work hours of 8:30am to 5:30pm. We're sorry to hear that work/life balance could have been better during your time with us, Yelp encourages employees to take time off from work to refresh and recharge when needed. As long as you don't have a life outside of work and really just care about making money then you are good. Typical management is always them just building up bull*$!% on you so that when they feel like it, they can fire you. I was written up for using the bathroom and given a final warning. Even getting lectured about not talking enough in group chat was a constant thing. However, if you spend more than 5 minutes off the phone they are pinging you and saying you need to communicate with them. As expected its all about the bottom line.
It was obvious the managers go through this "we care" training, but when it comes down to their actions, it's just as obvious that they don't. The problem for me was the constant demand to check in with your manager. The commission could be what ever amount of work you want to put into it. It's a typical sales job with an okay base pay. Honestly, it would be a great environment for anybody who doesn't have a life outside of work. Working at Yelp for the time I was there wasn't to bad. They do that by providing value for the business owners they speak with.Īgain, we appreciate your feedback, and we wish you the very best in the next step of your career!
As such, it's expected that their initial reaction to any sales call will be 'no.' However, if sales people stopped after the first no every time, they would never make a sale! We coach our Account Executives to remain persistent, without being pushy. As you can imagine, business owners are getting many calls per day from many sales people all trying to sell them something different - a new POS system, advertising, better wifi, the list goes on. Sales can be challenging, mainly due to the large amount of rejection that's expected anywhere you do it. As you mentioned, our leadership style at Yelp takes a very hands-on approach, and it's designed this way so that all of our folks have ongoing support and coaching from their managers. We appreciate your feedback, and we are glad to hear that you had an overall enjoyable experience on our team. We are so grateful to have you on our team and for all of your contributions.
This sometimes includes things like barging calls to assist with closing deals or managers having team check-ins multiple times per day to ensure everyone is on-track to achieve their goals. Our goal is to give ample support for our sales team while they learn new sales skills and practice new tactics. That being said, our management style at Yelp is very hands-on.
Yelp reviews professional#
The leaders and managers at Yelp are truly invested in the professional success of all employees. We're living in a time where change is happening rapidly, and our team is continually working to make sure we're offering up a competitive compensation package in all of our markets that's based on what employees value most - total rewards. This package includes things like stock incentives, cash bonuses, 401(k) matching, wellness reimbursements, work from home reimbursements, mental health and wellness services, and employer-paid insurance, to name a few. We focus on rewarding every person with a competitive compensation package centered on much more than just a paycheck. A career in sales of any kind comes with a fair set of challenges.
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